Refund policy

Order Cancellations

If you’d like to cancel an order, please send an email to hello@turn.studio with your order confirmation attached.

If the order has been processed and shipped, you may need to wait until you receive the merchandise in order to return it.

Damaged Items

If the item arrives damaged or does not meet your expectations, please contact me for a refund or replacement. To be eligible for a return, you must provide detailed images of the damaged item via email at hello@turn.studio.

Returns & Exchanges

If you are simply not satisfied with your purchase, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Please make sure to wrap them properly as ceramics are very fragile.

To initiate a return, please email me at hello@turn.studio. If applicable, merchandise should be returned/sent to me at:

866 Pine View Dr.
Arroyo Grande, CA
93420

Unless decided otherwise, you are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

After I have received your valid return, I will send you an email to notify you that I have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted, I will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances.